Straight answers about transfers, custom apparel, turnaround, shipping, artwork, webstores and what to do if something goes wrong. Short first, detail if you need it.
DTF goes on fabric with heat. UV DTF is a sticker for hard surfaces.
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DTF transfers are heat-pressed onto clothing and other fabric. UV DTF transfers stick onto hard, smooth surfaces such as tumblers, bottles, phones, laptops and windows.
Not sure which you need? Ask us what youโre printing on.
Whatโs a gang sheet?
One sheet, filled with as many of your designs as fit.
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Instead of paying per design, you lay out lots of designs on one sheet and we print it in one go. Cut them apart and apply each one. The gang sheet guide walks you through it.
What sizes can I order?
A4, A3, half metre, or any length from 1 m up to 100 m.
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Our DTF and UV DTF rolls are 58 cm wide. Sheets by the metre start at 1 m and round up to the next 10 cm (so 2.34 m is charged as 2.4 m).
How much do transfers cost?
DTF from $15 a sheet or $55 a metre. UV DTF from $20 a sheet or $80 a metre.
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Sheet
DTF
UV DTF
A4 21 ร 29.7 cm
$15
$20
A3 29.7 ร 42 cm
$20
$30
Half metre 58 ร 50 cm
$30
$50
Per metre 58 cm wide
$55 / m
$80 / m
Longer orders get a bulk discount on the per-metre rate, worked out on the total metres in your order (e.g. 2 sheets ร 2.5 m = 5 m, so 20% off):
Total metres in the order
Off the per-metre rate
Exactly 1 m
Full rate
Over 1 m
10% off
5 m or more
20% off
10 m or more
30% off
25 m or more
40% off
50 m or more
50% off
Prices are in NZ dollars and include GST. Get an exact price for any length with the gang sheet calculator.
Do you have templates?
Yes: free templates for Canva, Illustrator and Photoshop.
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Templates for A4, A3, half metre and per-metre sheets are on the gang sheet page, with step-by-step guides for Canva, Illustrator and Photoshop. One Canva page can go up to 2 m; Illustrator and Photoshop templates go up to 5 m.
How do I apply them?
DTF: heat press or home iron. UV DTF: peel and stick.
Design it in our online designer, pick your sizes, and check out.
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Choose a product in the online designer, add your logo or artwork, pick colours, sizes and quantities, then check out.
How do I get a price?
The quote builder gives you one straight away.
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Use the quote builder for an instant price. For something unusual, send us a message with the product, quantity, sizes and where the print goes.
How do I pick the right size?
Check the size guide on each product page before you order.
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A wrong garment size canโt be returned, because everything is printed just for you. When in doubt, measure a garment you already like and compare.
Do you keep stock?
Hardly any. Nearly everything is made to order, just for you.
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We hold stock of only a very few selected items. Orders through our website or any of our affiliate stores are custom made to order.
Turnaround
How long production takes
4 questions
How long does custom apparel take?
Standard around 10 working days, Priority 4โ7, ASAP 1โ3.
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You choose the production speed at checkout, and it shows your estimated dispatch date for each:
Speed
Production
Cost
Standard
Around 10 working days
No extra charge
Priority
Around 4โ7 working days
+25% production fee
ASAP
Around 1โ3 working days
+40% production fee
Production times are working days in New Zealand and exclude public holidays. Cut-off times may affect the first production day.
How long do transfers take?
Out the door within 2 working days, and usually the same day.
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Order and pay before 10 am and your transfers usually go out the same day. The 2 working days is our buffer for busy times.
Need it today? Choose Rush on the upload page: you become our first priority, so your transfers will almost certainly be printed and sent the same day. Itโs 10% on top of the order, for orders up to 10 m in total.
When do webstore orders get printed?
When the store closes, or straight away if itโs always open.
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In a store that opens for a set time, printing starts after it closes so everything is printed together: allow our standard production time (around 10 working days) from the closing date, then delivery. In an always-open store, your order goes into production when you place it.
I need it by a certain date.
Order early, and pick a faster speed if you need to.
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Courier delays are out of our control and arenโt grounds for a refund or return, so leave some room. Cutting it fine? Message us before you order and weโll tell you whatโs possible.
Shipping
Couriers, tracking and pick-ups
6 questions
How do you ship?
NZ Post: overnight to most of the North Island.
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North Island orders go NZ Post Overnight (allow an extra 1โ2 days for rural addresses). South Island orders go with NZ Postโs standard service, so allow a little longer. See Delivery & turnaround.
How much is shipping?
From $11.50, depending on how many items you order. Pick-up is free.
Choose Local Pickup at checkout and weโll email you the pick-up address once your order has been processed.
Artwork & uploads
Files, quality, proofs and sending
6 questions
What files should I send?
Vector (AI, PDF, SVG) or a high-resolution PNG with a transparent background.
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For merch, attach up to six files (20 MB each message) on the contact form. For a finished gang sheet, use the upload page.
Does my background need to be transparent?
Yes. Anything that isnโt transparent gets printed.
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A white or coloured box around your design prints as a white or coloured box. Remove the background before you send it. The gang sheet guide shows a quick way to check.
How do I send a gang sheet?
Upload it on the gang sheet upload page, one file per order.
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Go to Upload a gang sheet, choose DTF or UV DTF, add your file and send. Big files are fine: up to 5 GB. Send one file per gang sheet order.
I use Canva Free. Can I still send a transparent file?
Yes. Share your Canva design link and weโll download it for you.
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Canva Free canโt download a transparent background, so share your design link with us instead. The Canva guide shows how.
What if my image is low quality?
Our designer warns you. Low-quality prints canโt be returned.
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If you see the low-quality warning, upload a better version, or send it to us to check first.
Do I need to check my proof?
Yes, carefully. Errors in an approved proof canโt be returned.
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Check spelling, sizes, colours and placement before you approve.
Webstores
Stores for teams, schools, kura and brands
6 questions
What is a Printees webstore?
Your own online store: people order and pay for themselves, and we print and ship every order.
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Great for schools and kura, sports clubs, businesses, community groups and events: anyone who needs the same gear for lots of people in different sizes. Thereโs no stock to buy and no money to collect. See how webstores work.
What does a store cost?
Starter is free. Branded is $199 + $20 a month. Custom is from $299 + $40 a month.
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Plan
Setup
Monthly
Starter
Free optional $99 setup service
Free
Branded
$199
$20, or $40 without the Printees footer credit
Custom
From $299
$40
Prices include GST. Only Custom can use a domain you own (domain registration is paid separately). See plans & pricing.
How do I find my school or clubโs store?
Search the store directory, or use the link your organiser sent.
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Search the store directory. Not every store is listed publicly, so if yours isnโt there, use the link from your organiser, or tell us the store name.
The store is asking for a password.
Itโs a private store: your organiser has the password.
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Ask the school office, club or your manager. We canโt give it out on their behalf.
Who adds the products?
You do, on every plan. Or ask us to do it for you.
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You add and edit your own products in your store admin. Product listing setup by us is quoted separately.
How do we get started?
Pick a plan: Starter is free and you can sign up straight away.
Once weโve received it, weโll arrange a refund or a replacement (your choice) if it meets our returns policy. Shipping to return products to us is paid by the customer.
What canโt be returned?
Anything after 14 days, change of mind, wrong sizes, and approved-proof errors.
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Anything more than 14 days after you received it
Errors in a proof you approved
Items with noticeable wear
Change of mind
Low-quality images (our designer alerts you if your design is low quality)
Wrong garment size (size guides are on each product page)
Courier delays (out of our control, so please order in advance)
Everything is custom made to order, which is why we can only take back faulty or damaged items.
I made a mistake in my order.
Message us straight away with your order number.
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The sooner we know, the more we can do. Message us or email team@printees.co.nz and weโll let you know what we can change.
My parcel hasnโt arrived.
Contact NZ Post directly with your tracking number.