Pick a product in the online designer, add your logo or artwork, choose colours, sizes and quantities, then check out. Want a price first? The quote builder gives you one straight away, or send us a message with what you need.

You choose the production speed at checkout:

• Standard: around 10 working days, no extra charge
• Priority: around 4 to 7 working days, +25% production fee
• ASAP: around 1 to 3 working days, +40% production fee

Checkout shows your estimated dispatch date for each. Production times are working days in New Zealand and exclude public holidays. Cut-off times may affect the first production day. Then it’s overnight with NZ Post.

Every product page has a size guide. Please check it before you order: a wrong garment size can’t be returned, because everything is printed just for you.

Only a very few selected items. Everything ordered through our website or any of our affiliate stores is custom made to order, just for you.

Yes. See how Printees webstores work on the webstores page, then tell us about your club, school or kura.

Transfers are dispatched within 2 working days. Order before 10 am and they may go out the same day, depending on workload (not guaranteed). Need it for sure? Choose ASAP at checkout and your sheet is guaranteed to be printed the same day. Production times are working days in New Zealand and exclude public holidays. Cut-off times may affect the first production day.

Our DTF and UV DTF rolls are 58 cm wide, so a sheet can be any length from 1 m up to 100 m (rounded up to the next 10 cm). The longer your order, the bigger the bulk discount. A4, A3 and half metre sheets are fixed prices. Work out the exact price on the gang sheet page.

Templates for A4, A3, half metre and per-metre sheets are on the gang sheet page, with guides for Canva, Illustrator and Photoshop. Finished? Upload it here.

Step-by-step guides with photos and timers are on How to apply your transfers: DTF with a heat press, DTF with a home iron and UV DTF stickers.

The wash & care guide is on How to apply your transfers, with cleaning tips for UV DTF too.

Vector files (AI, PDF, SVG) or a high-resolution PNG with a transparent background work best. You can attach up to six files on the contact form.

Our online designer alerts you if your design is low quality. Please take that warning seriously: prints from low-quality images can’t be returned. Upload the best version you have, or send it to us to check first.

Yes, carefully. Check spelling, sizes, colours and placement before you approve. Errors in a proof you’ve approved can’t be returned.

The contact form takes files up to 20 MB. For a bigger gang sheet, use the gang sheet upload page.

Yes. Canva Free can’t download a transparent background, so just share your Canva design link with us and we’ll download the transparent file for you. The Canva guide shows how.

For custom apparel, the quote builder gives you a price straight away. For transfers, the gang sheet page has a calculator that prices any length. Something unusual? Send us a message with the product, quantity, sizes and where the print goes.

Yes, choose a faster production speed at checkout. For apparel, Priority (around 4 to 7 working days, +25%) or ASAP (around 1 to 3 working days, +40%). For transfers, ASAP guarantees your sheet is printed the same day. See Turnaround & delivery.

We send orders overnight with NZ Post once they’re dispatched. The shipping cost is shown in your cart before you pay.

Log in to see your orders and quotes. No account yet? Create one in a minute. Can’t find your tracking number? Message us with your order number and we’ll send it.

Please contact NZ Post directly. Once your parcel leaves us it’s in their hands, and they can answer much faster than we can as the middleman. Have your tracking number ready and use NZ Post tracking or their parcel enquiry form.

Order well in advance, and pick a faster production speed if you need to. Courier delays are out of our control, and they can’t be refunded or returned.

We print from our home studio in Pāpāmoa, so pick-ups are by arrangement only. Message us first and we’ll set a time once it’s ready.

Only items that are faulty, damaged or have a faulty print. We’ll arrange a refund or a replacement, your choice, if your request meets our returns policy.

• Anything more than 14 days after you received it
• Errors in a proof you approved
• Items with noticeable wear
• Change of mind
• Low-quality images (our designer alerts you if your design is low quality)
• Wrong garment size (size guides are on each product page)
• Courier delays (out of our control, so please order in advance)

Email team@printees.co.nz with:

• your order number
• the item you’re returning
• the reason for the return
• photo proof of the fault or damage

Once we’ve received it, we’ll arrange a refund or replacement (your choice) if it meets our returns policy.

Shipping to return products to us is paid by the customer. We don’t reimburse shipping charges.